Refund Policy

Last updated: October 19, 2026

We want you to be happy with Grimm Inventory. If it isn't right for you, here's how refunds work.

14-day money-back guarantee

If you're not satisfied, ask for a refund within 14 days of your purchase and you'll get your money back. You don't have to give a reason, but if you tell us what didn't work we'll try to fix it, and sometimes we can solve the problem the same day.

How to ask

1. Email admin@grimmforgestudios.com or use the support form with the email address you bought with (and your license key if you have it handy).
2. We'll confirm and issue the refund through our payment provider, usually within 2 business days. Depending on your bank, it can take 5–10 business days to appear.

What happens to your license

When a refund is issued, the license key is turned off, so updates and connected services stop. The copy already on your site keeps showing your items, but you'll need to buy again to keep using the dashboard tools.

After 14 days

Refunds after the guarantee period are at our discretion, for example if a serious problem we can't fix stops the Plugin from working on your site. We'll always do our best to help first.

Chargebacks

Please contact us before disputing a charge with your bank. We're a small business and will always work with you to make it right.